Privacy Policy

This Privacy Policy explains how Fluent Path processes personal data in connection with its language courses, tutoring services, website use, and related communications. It applies to inquiries, enrolment, scheduled group lessons, guided practice, and course progress review for classroom study in Bərdə and online lessons.

Effective Date As stated in policy

Scope All users of our services

Questions Contact

Data Category

Data We Collect

We may process identification and contact details, inquiry and booking information, level screening results, course selection, timetable preferences, attendance records, payment-related records, and communications sent through the website, phone, email, contact form, or online consultation. Where online lessons are used, we may also process technical data needed to connect and manage the session.

The categories collected depend on inquiry, enrolment, and course participation.

Collection Source

How We Collect Data

We receive data when a person makes a course inquiry, completes level screening, confirms course terms, enrols, attends lessons, submits a contact form, or communicates with us by phone, email, or online consultation. We may also generate internal records from scheduling, attendance, progress review, and website or platform use.

Most information comes directly from the learner or a group representative.

Cookie Type

Cookies We Use

We may use session cookies to keep the site working during a visit, functional cookies to remember basic preferences, and limited analytics cookies to understand how the site is used. Cookies are used for site operation, security, and service improvement. We do not use cookies to make decisions with legal or similarly significant effects.

Cookie use is limited to essential, functional, and basic analytics purposes.

User Control

Cookie Controls

You can usually control cookies through your browser settings and, where available, by adjusting device or platform preferences. Blocking some cookies may affect site functions such as form submission, session continuity, or basic performance measurement. We do not rely on cookie controls to override legal or operational requirements for essential site functions.

Browser settings may be used to limit or delete cookies.

01 · Purpose

How We Use Data

We use personal data to respond to inquiries, screen starting level, match learners to a group and timetable, confirm course terms, manage enrolment, arrange scheduled group lessons, support guided practice, review progress, process payments, maintain records, operate the website, and communicate about service matters. We also use data to meet legal, accounting, and security obligations.

Processing is limited to course administration and related operations.

02 · Sharing

Service Providers and Partners

We may share data with payment processors, communication tools, hosting providers, scheduling or online lesson platforms, and other operational service providers that support our website and course administration. These parties are expected to use the data only for the services they provide and to apply appropriate confidentiality and security measures.

Service providers receive only the information needed to perform their tasks.

03 · Legal basis

Legal Disclosures

We may disclose personal data to public authorities, courts, or other parties when required by law, to respond to lawful requests, to protect our rights, or to address fraud, security, or safety concerns. We may also share information where necessary to establish, exercise, or defend legal claims.

Disclosure may be required for compliance, safety, or dispute resolution.

User Rights

Your Rights

Subject to legal limits, you may request access to your personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. You may also object to processing based on legitimate interests where that ground applies. If a request cannot be fully granted, we will explain the reason in general terms.

Available rights depend on the nature of the data and applicable law.

Requests

How to Make a Request

To protect privacy, we may ask for information needed to verify the requester and locate the relevant records. We may decline or limit a request where the law allows, such as when data must be kept for accounting, security, or dispute purposes. We aim to respond within a reasonable period after verification.

Requests are handled after we confirm identity and review the scope of the request.

Data Retention

We retain personal data for the period needed to handle inquiries, manage enrolment, deliver courses, maintain attendance and payment records, support progress review, and meet legal, accounting, or dispute-handling obligations. When data is no longer needed, we delete it or anonymize it where feasible. Some records may be kept longer if required by law or to resolve a claim.

Records are kept only for as long as needed for service, accounting, or legal purposes.

Policy Updates

Changes to This Policy

If we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version applies from its stated effective date. We encourage users to review the notice periodically, especially before submitting new information or enrolling in a course.

We review this notice when our practices or legal obligations change.